Refund policy

General principle

Digital products (game balance, codes) are not refundable once successfully delivered, as they are credited instantly. However, if an order cannot be delivered, the amount is fully refunded.

Automatic refunds

If payment is taken but the supplier cannot deliver the order (e.g. wrong region or a temporary outage), the system automatically refunds the amount to your balance and cancels the order.

Refundable cases

• The order was not delivered due to a technical issue.
• Payment was taken but the product was not credited.
• Double payment (accidentally charged twice for the same order).

Non-refundable cases

• The product was delivered successfully but a wrong player ID was entered (the user is responsible).
• Change of mind, or a purchase correctly delivered to the right account.

How to request

If an automatic refund did not occur, email [email protected] with your order number. We review your request and respond as soon as possible.

Timing

Automatic refunds to balance are instant. Refunds to a bank card, when applicable, may take a few business days depending on your bank.