Help center
Frequently asked questions and answers.
How do I place an order?
Pick a game, choose a package, enter your player ID (and server/zone if needed), select a payment method and confirm. The order is processed automatically.
What payment methods are available?
You can pay with local bank cards, m10, or your balance. The full list of available methods is shown on the checkout page.
How do I top up my balance?
Sign in, go to “Top up balance”, choose an amount and a payment method. Once confirmed, the balance is added to your account.
Where do I find my player ID?
Your player ID is shown in each game's profile section. Entering the correct ID is essential — a wrong ID causes delivery to fail. You can save your frequently used IDs in your account.
My order didn't arrive — what now?
Orders usually arrive within seconds. If not, the ID/region is often wrong and the amount is refunded automatically. If the issue persists, contact support with your order number.
Can I get a refund?
Yes. The amount of any undeliverable order is automatically refunded to your balance. See the Refund page for details.